It's that time of year again. Time for grapes to be harvested and turned into wine. Do we call this time of year "crush" because the grapes are poured into hoppers and dumped into crusher-destemmers to be de-foliated and mangled before fermenting? No, we call it "crush" because this is the time of year when forklifts are backed into doors and tanks; tractors roll down terraced hillsides; hoses get plugged up, tanks overflow, and the winery dogs sleeping on warm cement get run over.
This is how wine is made. When a winemaker refers casually to the "blood and guts" of his winery, he is probably not referring to accounts receivable or distribution channels. He is likely referring to a dismantled crusher, sitting like a beached ship among a sea of littered parts---or the last cellar worker to explode the head off a barrel of wine.
Wayne's Tire does a thriving business this time of year, catering to the ag industry, making road calls nearly 24 hours a day to replace forklift tires, tractor tires and truck tires. The wine industry here is not a tidy, large-scale industry with predictable sizes and types of mobile equipment. Small vineyards and wineries use whatever they can find and afford; picking bin trailers have varying sizes of wheels and tires, and of course they don't just go flat---they shred themselves completely in inconvenient places like terraced hillsides and highway intersections.
Electricians are also highly popular this time of year, as every critical piece of equipment except the punchdown tool runs on electricity---and huge amounts of it. And of course all these generators and presses and whatnot have signs plastered on all their panels saying, "Do Not Open" or "Hazard--Danger," so who wants to go poking around in there?
Forklifts are definitely the most popular piece of equipment during crush---being used for forklift races, diving boards over winery fire protection ponds, to hold basketball hoops, as tire jacks, and for subtly chasing snoopy tasters who wander onto the crush pad.
It's not always fun and games however, as cellar workers wade through hordes of yellow jackets, faint from fermentation fumes (whenever a cellar worker is missing he's presumed sleeping, but we all check the fermentation tanks for floating shoes), drop heavy tools, and yank the barrel washers out without turning off the hot water.
Getting Ready for Wine Festival: Managing Volunteers
Volunteers aren’t really ‘volunteers’ in the usual sense of the word. They are ad hoc assistants. At some wineries they are paid—and paid well, perhaps with a combination of cash and wine. And you might want to warn them they will work hard on their shifts. You'll also want them to have your best interests at heart—on everything from sales to cleanup.
How many volunteers should you have for an event? Not too many, not too few. Depending on your past years’ experience you should have enough people to handle sales and packing comfortably and efficiency, with extra volunteers assigned specifically to food or tours, and one or two extra for go-fers. Go-fers may sound like a luxury, but they often end up being the busiest of your volunteer staff—they will replenish wine stacks, wash and buff glasses, carry clean glasses and supplies to outdoor stations, step in when others need a break, carry food from barbecue to serving tables, relay messages and run errands, and pick up tourist debris.
Understand that you (the owner or manager) may not be able to work effectively during the event—you’ll be busy supervising and visiting. Even if you plan to man the barbecue or a sales station, odds are high that your time will be taken up by visitors. Therefore, get all your setup tasks done well before the event. The day of the event (or on each day of the event) you should ideally have an hour of peace and quiet before opening in which to relax, review details, and greet your volunteers.
Use lists! And improve or edit the list after each event. If you are not a ‘list’ person, then delegate the list-making to someone who is—and ask that person to keep you on task as well.
Have a prepatory meeting prior to the event. For locals, maybe a wine and cheese evening. Be prepped for the prep. Have take-away instructions to hand out, and give out fresh sets the day of the event. For out-of-towners, email them a complete list of your expectations. Then call them and go over each item and invite questions.
Your volunteers do not need to be very wine knowledgeable, but they must care about your product and your presentation. The image they project at an event is an important part of your branding and hospitality experience. A loud guffaw accompanied by, "Aw shucks hon, just drink what ya like!" will not impress a lady who is seriously interested in wine. Each event is an important chance to reach a large number of people with an efficient use of time and samples. Make every second count by ensuring that your volunteers respect this opportunity and maximize it for you.
Some things to go over:
Continue reading "Getting Ready for Wine Festival: Managing Volunteers" »
Posted on 05/13/2010 | Permalink | Comments (0) | TrackBack (0)
| Digg This | Save to del.icio.us |